This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it.
Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.
Changes to this policy
Who manages this website?
This website is managed by our website controller at Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate, Decoy Road, Worthing. BN14 8ND.
What information do we collect and how do we use it?
Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.
We only collect the financial information that you knowingly supply when making a payment, such as credit card or debit card payments, through the rugdoctor.co.uk website. We do not store this information, and it is securely disposed of once payment has been made and the transaction is complete.
Information that you provide to us
We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request or transaction.
This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.
We only retain this information where required to do so by law; for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.
If you are a registered user, we may use your details to offer personalised or local services, to notify you of changes to our service, to ask your opinions and to help us to improve our services.
Website usage information
As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
- assess the effectiveness of marketing campaigns.
- develop and deliver services and information that better meet your needs.
- inform you of events, services and products which we believe to be relevant to you, where you have consented to be contacted for such purposes.
The type of website usage information that we collect during your visits to our site includes, for example the date and time, pages viewed or searched for, publications ordered, guides printed, tools used, subscriptions and referrals made, some truncated postcode or telephone area code information entered on forms (this is not traceable back to you) and other information relating to your browsing activity on our website.
Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to build a demographic profile. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer.
Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies.
You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools, and of some services available through linked sites.
There are two types of cookie. Persistent cookies remain on your computer for a specified time. We use persistent cookies to:
- identify that a registered user has returned.
- collect information on website usage as described above.
Session-specific cookies are deleted when you leave the website. We use session-specific cookies to:
- hold the information given while using an interactive tool on the website.
- hold your details when you are logged into the site.
- hold your search criteria while you are carrying out a search of the website.
- collect information on website usage as described above.
Information sharing and disclosure
We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:
- this is necessary to provide or complete a relevant service to you.
- this is required by applicable laws or court orders.
- you give us permission to do so.
Linking to other websites
This website contains links to many other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.
We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. We use industry-standard SSL encryption software when processing sensitive information such as usernames and passwords.
Your access to your information
You have a right to request a copy of any personal information that we hold about you.
You will be asked for appropriate identification when you request copies of personal information.
Distributor Locator... Find your nearest distributor by entering your postcode.
Buying a Rug Doctor Mighty Pro
Many commercial-grade carpet cleaning machines cost thousands, with Rug Doctor
Ask the Rug Doctor a question
From safety queries to troubleshooting, click here for all your Rug Doctor queries.
Professional cleaning products
Get professional-quality results for your carpets at a fraction of the cost of hiring a service
With accessory tools that connect directly to the machine, it’s easy to expand your professional cleaning system